FAQ

 

HOW DO I TAKE CARE OF THE PETAUM GROOMING DRYER?

It is important to take care in protecting your grooming dryer to ensure its longevity. Once the brush is detached from the dryer unit, remove any hairs inside the brush and on inlet of the body, as build up of hair may cause the unit to malfunction.

Rinse brushes in warm water and leave to dry. Wipe the dryer unit with a dump cloth to remove any hairs and debris.

For more information on how to use the grooming dryer safely, please refer to the user manual provided inside the dryer packaging.

If you are still unsure of how to use or care for your grooming dryer, please email hello@pettd.com.au for assistance.

SHIPPING

*WE CURRENTLY SHIP WITHIN AUSTRALIA AND NEW ZEALAND ONLY.

Shipping is free Australia wide.

Please refer to our website page; SHIPPING to see shipping timeframes & prices:

Australia

New Zealand

All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee

Please email hello@pettd.com.au if you have any questions.

HOW DO I TRACK MY ORDER?

All Australian and New Zealand orders are shipped via Australia Post service.

1. You will receive your tracking number by email 2 days after your order has been dispatched.

2. Go to http://auspost.com.au/parcels-mail/track.html#/track and enter your tracking number and press the track button. You will then see the progress of your parcel.

If you have any issues tracking your parcel please email hello@pettd.com.au

WHAT IS PETT’D’ S RETURNS POLICY?

Please refer our Return Policy on Pett’d website: www.pettd.com.au , which also provides information on refunds and warranty (sections 3 -14) for your product.

Photo evidence will have to be provided when notifying us of unforeseen fault or breakages

HOW DO I CHANGE OR CANCEL MY ORDER?

If you need to cancel or make any changes to your order such as shipping address and items ordered, please email hello@pettd.com.au within 2 hours of making your purchase. The subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER' for the request to be processed.

Please make sure you have read our Return Policy before proceeding. Please click the link.

I DIDN'T RECEIVE A CONFIRMATION EMAIL?

Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email hello@pettd.com.au to ensure you provided the correct email during checkout and our support team will assist you in resolving the issue.

WHAT CURRENCY IS USED ON THE PETT’D WEBSITE?

All orders on Pett’d are processed in AUD.

WHAT IF I MADE A MISTAKE IN MY SHIPPING ADDRESS?

If you have made a mistake in your shipping address please email hello@pettd.com.au within 2 hours of placing your order. You must make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number and corrected shipping address.

AM I ABLE TO PICK UP MY ORDER OR DROP OFF A RETURN?

Orders purchased online cannot be picked up in store as these purchases are sent directly to our fulfilment company. All returns are to be addressed with our online Customer Service team, please email hello@pettd.com.au

MY ORDER STATUS IS 'UNFULFILLED', WHAT DOES THIS MEAN?

If your order status is shown as unfulfilled this simply means your order has not yet been dispatched, but the payment has been successful. Once your order has been dispatched you will receive an email to confirm your order has been fulfilled and another email providing you with a tracking number.